Refunds

Updated October 21, 2026

You can cancel any time from Billing. Your plan stays active until the end of the period you paid for, then the account moves to Free and keeps your data.

If you were charged and did not mean to be, or the service did not work for you, write to support@certifiedtrainerpro.com within 14 days of the charge and we will refund it. Yearly plans can be refunded for the unused months within 30 days of the charge.

Refunds of what your clients paid you are handled by you, in your own Stripe account.